I. Introduction

When you use Tails, Beaks and Feets App, you trust us with your personal data. We’re committed to keeping that trust. That starts with helping you understand our privacy practices.

This notice describes the personal data (“data”) we collect, how it’s used and shared, and your choices regarding this data. 

II. Overview

A. Scope

This notice applies to users of Tails, Beaks and Feets App’s services anywhere in the world, including users of Tails, Beaks and Feets App’s apps, websites, features or other services.

This notice describes how Tails, Beaks and Feets App and its affiliates collect and use data. This notice applies to all Tails, Beaks and Feets App users globally. 

All those subject to this notice are referred to as “users” in this notice.

Please contact us here or through the addresses below with any questions regarding our practices in a particular country or region.

Tails, Beaks and Feets App operates, and processes personal data, globally; wherever and whenever you travel, your data travels with you so we can offer you a seamless experience. We also respect your data protection rights whether you are in your home country or elsewhere.

This means that we may transfer personal data to countries other than your home country in order to provide our services in a different country at your request. We may also transfer personal data to another country if that is necessary to respond to a customer support request that you submitted outside your region. Because our services involve multiple users at the same time, limited personal data may be accessible to the other user in another country.

We do so in order to fulfill our agreements with all our users, or based on users’ instructions or prior consent, adequacy decisions for the relevant countries or other transfer mechanisms as may be available under applicable law, such as the Standard Contractual Clauses.

We may also transfer data to other countries in order to respond to a request for personal data from a law enforcement agency. To provide additional safeguards to these data transfers, Tails, Beaks and Feets App applies a robust internal procedure for processing these requests. Tails, Beaks and Feets App only discloses personal data to law enforcement agencies in a manner that is consistent with the regulatory requirements of applicable laws, such as the GDPR. 

To help provide equivalent data protection wherever you use our services, Tails, Beaks and Feets App has implemented the following measures across the globe:

policies and procedures to limit access to, and the processing of, personal data for defined purposes;

specific training of personnel responsible for managing personal data;

a government data access policy that refuses government access to data, except when disclosure is mandated by applicable laws including the EU GDPR, there is imminent risk of serious harm to individuals or consent is obtained;

robust protection of data while it is in transit between Tails, Beaks and Feets App apps and our servers, and when the data is processed on our servers. This includes encryption and the use of pseudonymised data to help protect users’ full identity against unauthorised disclosure.

Questions, comments and complaints about Tails, Beaks and Feets App’s data practices can be submitted here. You may also use this form to submit a question to Tails, Beaks and Feets App’s Data Protection Officer and to ask us for a copy of the Standard Contractual Clauses or other transfer mechanisms in place for the data processing activity of your inquiry.

III. Data collections and uses

A. The data we collect

Tails, Beaks and Feets App collects data: 

provided by users to Tails, Beaks and Feets App, such as during account creation

created during use of our services, such as location, app usage and device data

from other sources, such as other users or account owners, business partners, vendors, insurance and financial solution providers and governmental authorities

For your convenience, we’ve provided a visual summary of the data we collect and how we use it here.

Tails, Beaks and Feets App collects the following data:

1. Data provided by users. This includes:

User profile information: We collect data when users create or update their Tails, Beaks and Feets App accounts, or report a lost pet or pet sighting. This may include their name, email, phone number, login name and password, address, profile picture and such. 

We may also infer demographic data from other data collected from users. 

We may also collect demographic data through user surveys.

User content: We collect the data submitted by users when they contact Tails, Beaks and Feets App customer support; provide ratings or feedback or otherwise contact Tails, Beaks and Feets App. This may include photographs, or audio or video recordings submitted by users in connection with a customer support request. This also includes metadata relating to the method you use to communicate with Tails, Beaks and Feets App.

2. Data created during use of our services. This includes: 

Location data: We collect precise or approximate location data from users’ mobile devices when the Tails, Beaks and Feets App app is running in the foreground (app open and on-screen) or background (app open but not on-screen).

Location data: We collect precise or approximate location information from riders’ and order recipients’ mobile devices if they enable us to do so via their device settings. 

See “Choice and transparency” below for information on how users can enable precise location data collection. 

Users may use the Tails, Beaks and Feets App app without enabling collection of location data from their mobile devices. However, this may affect certain features in the Tails, Beaks and Feets App app. For example:  users will need to manually input the location details when reporting a lost pet; Users won’t be notified when a lost pet was lost in their vicinity. 

Usage data: We collect data on how users interact with our services. This includes access dates and times, app features or pages viewed, browser type, app crashes and other system activity.

Device data: We collect data about the devices used to access our services, including the hardware models, device IP address or other unique device identifiers, operating systems and versions, software, preferred languages, advertising identifiers, device motion data and mobile network data.

Communications data: We collect data regarding phone, text or in-app communications between users that are enabled through Tails, Beaks and Feets App’s app. This includes date and time, as well as the content of text or in-app messages. We may also collect the content of phone calls solely where users are notified in advance that the call may be recorded.

3. Data from other sources. These include:

• users participating in our referral programmes. For example, when a user refers another person, we receive the referred person’s data from that user.
• Tails, Beaks and Feets App account owners who request services for or on behalf of other users or others providing information in connection with claims or disputes.
• Tails, Beaks and Feets App business partners through which users create or access their Tails, Beaks and Feets App account, such as payment providers, social media services, or apps or websites that use Tails, Beaks and Feets App’s APIs or whose APIs Tails, Beaks and Feets App uses.
• Tails, Beaks and Feets App business partners in connection with debit or credit cards issued by a financial institution in partnership with Tails, Beaks and Feets App to the extent disclosed in the terms and conditions for the card.
• marketing service providers or data resellers whose data Tails, Beaks and Feets App uses for marketing or research.
• law enforcement officials, public health officials and other government authorities.

B. How we use personal data

Tails, Beaks and Feets App uses data to enable reliable and convenient service to help users find their lost pets. We also use such data:

• to enhance the safety and security of our users and services
• for customer support
• for research and development
• to enable communications between users
• for marketing and advertising
• to send non-marketing communications to users
• in connection with legal proceedings

We use the data we collect:

1. To provide our services. Tails, Beaks and Feets App uses data to provide, personalise, maintain and improve our services.

This includes using data to but not limited to:

• create/update accounts.
• reporting of lost pets
• report sightings of lost pets
• process payments
• personalize users’ accounts
• perform necessary operations to maintain our services, including to troubleshoot software bugs and operational problems.

Tails, Beaks and Feets App performs the above activities on the grounds that they are necessary to fulfill the terms of our agreements with users, are compatible with such uses, or on the grounds that they are necessary for purposes of Tails, Beaks and Feets App’s and its users’ legitimate interests.

2. Safety and security. We use data to help maintain the safety, security and integrity of our services and users. 

using user ratings, reported incidents and other feedback to encourage compliance with our Community Guidelines and as grounds for deactivating users who otherwise violated such guidelines in certain countries.

Tails, Beaks and Feets App performs the above activities on the grounds that they are necessary to fulfill the terms of our agreements with users, and/or for purposes of the legitimate safety and security interests of Tails, Beaks and Feets App, our users and members of the general public.

3. Customer support. Tails, Beaks and Feets App uses the information we collect (which may include call recordings) to provide customer support, including to investigate and address user concerns and to monitor and improve our customer support responses and processes.

Tails, Beaks and Feets App performs the above activities on the grounds that they are necessary to fulfill the terms of our agreements with users or for purposes of Tails, Beaks and Feets App’s legitimate interest in monitoring and improving its customer support services.

4. Research and development. We use data for testing, research, analysis, product development and machine learning to improve the user experience. This helps us make our services more convenient and easier to use, enhance the safety and security of our services and develop new services and features. 

Tails, Beaks and Feets App performs the above activities on the grounds that they are necessary for purposes of Tails, Beaks and Feets App’s legitimate interests in improving and developing new services and features.

5. Enabling communications between users. Tails, Beaks and Feets App performs the above activities on the grounds that they are necessary to fulfil the terms of our agreements with users.

6. Marketing and Advertising. Tails, Beaks and Feets App uses data to market its services and those of Tails, Beaks and Feets App partners. This may include:

Sending emails, text messages, push notifications and in-app messages or other communications marketing or advertising Tails, Beaks and Feets App products, services, features, offers, promotions, sweepstakes, news and events. 

Displaying Tails, Beaks and Feets App advertising on third-party apps or websites. This includes using location, trip and order history, and usage data, and sharing hashed email addresses and device or user identifiers with advertising partners, to personalise such ads to users’ interests.

This also includes ads for other third-party products or services that are personalised based on users’ observed or inferred interests and characteristics, which we determine using data such as approximate location, usage data, demographic data (which may include inferred gender), and device or user identifiers. 

Measuring the effectiveness of Tails, Beaks and Feets App’s ads, and of third-party ads displayed in Tails, Beaks and Feets App’s apps or in connection with our services.

Tails, Beaks and Feets App performs the above activities on the grounds that they are necessary for purposes of Tails, Beaks and Feets App’s legitimate interests in informing users of Tails, Beaks and Feets App services and features or those offered by Tails, Beaks and Feets App partners. See the sections titled “Choice and transparency” and “Marketing and advertising choices” for information on your choices regarding how Tails, Beaks and Feets App may use your data for marketing and advertising.

7. Non-marketing communications. Tails, Beaks and Feets App may use data to send surveys and other communications that are not for the purpose of marketing the services or products of Tails, Beaks and Feets App or its partners. 

Tails, Beaks and Feets App performs the above activities on the grounds that they are necessary to fulfil the terms of our agreements with users, or for purposes of Tails, Beaks and Feets App’s and its users’ legitimate interests in informing users of events that may have an impact on their use of Tails, Beaks and Feets App services.

8. Legal proceedings and requirements. We use data to investigate or address claims or disputes relating to use of Tails, Beaks and Feets App’s services, to satisfy requirements under applicable laws, regulations, or operating licences or agreements, or pursuant to legal process or governmental request, including from law enforcement.

Tails, Beaks and Feets App performs the above activities on the grounds that they are necessary for purposes of Tails, Beaks and Feets App’s legitimate interests in investigating and responding to claims and disputes relating to use of Tails, Beaks and Feets App’s services and features, and/or necessary for compliance with applicable legal requirements.

C. Cookies and third-party technologies

Tails, Beaks and Feets App and its partners use cookies and other identification technologies on our apps, websites, emails and online ads for purposes described in this notice, and Tails, Beaks and Feets App’s Cookie Notice.

Cookies are small text files that are stored on browsers or devices by websites, apps, online media and advertisements. Tails, Beaks and Feets App uses cookies and similar technologies for purposes such as:

authenticating users

remembering user preferences and settings

determining the popularity of content

delivering and measuring the effectiveness of advertising campaigns

analysing site traffic and trends, and generally understanding the online behaviours and interests of people who interact with our services

We may also allow others to provide audience measurement and analytics services for us, to serve advertisements on our behalf across the internet and to track and report on the performance of those advertisements. These entities may use cookies, web beacons, SDKs and other technologies to identify the devices used by visitors to our websites, as well as when they visit other online sites and services.

D. Data sharing and disclosure

Some of Tails, Beaks and Feets App’s services and features require that we share data with other users or at a user’s request. We may also share such data with our affiliates, subsidiaries and partners, for legal reasons or in connection with claims or disputes.

Tails, Beaks and Feets App may share data:

1. With other users This includes sharing:

first name, first letter of last name

location of sightings

location a pet was lost

2. At the user’s request

For example, if a user requests a service through a partnership or promotional offering made by a third party, Tails, Beaks and Feets App may share certain data with those third parties. This may include, for example, other services, platforms, apps or websites that integrate with our APIs; those with an API or service with which we integrate.

Emergency services: We may offer features that enable users to share their data with police, fire and ambulance services in the event of an emergency or after certain incidents. 

3. With the general public 

Questions or comments from users submitted through public forums such as Tails, Beaks and Feets App social media pages may be viewable by the public, including any data included in the questions or comments submitted by a user.

4. With the Tails, Beaks and Feets App account owner

If a user receives notifications through an account owned by another party, we may share their information, including location data, with the owner of that account. 

We share data with our subsidiaries and affiliates to help us provide our services or conduct data processing on our behalf. 

5. With Tails, Beaks and Feets App service providers and business partners

These include but are not limited to:

• payment processors and facilitators
• enhanced background check and identity verification providers
• cloud storage providers
• Maps services in Tails, Beaks and Feets App’s apps 
• social media companies, in connection with Tails, Beaks and Feets App’s use of their tools in Tails, Beaks and Feets App’s apps and websites marketing partners and marketing platform providers, including social media advertising services, advertising networks, third-party data providers and other service providers to reach or better understand our users and measure advertising effectiveness
• research partners, including those performing surveys or research projects in partnership with Tails, Beaks and Feets App or on Tails, Beaks and Feets App’s behalf
• vendors that assist Tails, Beaks and Feets App to enhance the safety and security of Tails, Beaks and Feets App apps and services
• consultants, lawyers, accountants and other professional service providers
• insurance and financing partners

6. For legal reasons or in the event of a dispute

Tails, Beaks and Feets App may share users’ data if we believe it’s required by applicable law, regulation, operating licence or agreement, legal process or governmental request, or where the disclosure is otherwise appropriate due to safety or similar concerns. 

This includes sharing data with law enforcement officials, public health officials, other government authorities, airports (if required by the airport authorities as a condition of operating on airport property) or other third parties as necessary to enforce our Terms of Service, user agreements or other policies; to protect Tails, Beaks and Feets App’s rights or property, or the rights, safety or property of others; or in the event of a claim or dispute relating to the use of our services. In the event of a dispute relating to use of another person’s credit card, we may be required by law to share your data, with the owner of that credit card.

This also includes sharing data with others in connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing or acquisition of all or a portion of our business by or into another company.

7. With consent

Tails, Beaks and Feets App may share a user’s data other than as described in this notice if we notify the user and they consent to the sharing.

E. Data retention and deletion

Tails, Beaks and Feets App retains user data for as long as necessary for the purposes described above, including to provide its services and comply with legal obligations.

Tails, Beaks and Feets App retains user data for as long as necessary for the purposes described above. The period for which we retain user data is determined by the type of data, the category of user to whom the data relates and the purposes for which we collected the data.

The length for which Tails, Beaks and Feets App retains user data may further be determined by legal and regulatory requirements, purposes of safety, security and fraud prevention, or by issues relating to the user’s account such as an outstanding credit or an unresolved claim or dispute.

For example, we retain data:

• for the life of users’ accounts if such data is necessary to provide our services
• for 7 years if necessary to comply with tax requirements 
• for defined periods as necessary for purposes of safety or fraud prevention
• after requests for account deletion if necessary for purposes of safety, security, fraud prevention or compliance with legal requirements, or because of issues relating to the user’s account 
• Users may request deletion of their accounts at any time. Tails, Beaks and Feets App may retain user data after a deletion request due to legal or regulatory requirements or for reasons stated in this policy

Users may request deletion of their account at any time by contacting us. 

Following an account deletion request, Tails, Beaks and Feets App deletes the user’s account and data, unless they must be retained due to legal or regulatory requirements; for purposes of safety, security and fraud prevention; or because of an issue relating to the user’s account such as an outstanding credit or an unresolved claim or dispute. 

IV. Choice and transparency

Tails, Beaks and Feets App enables users to access and/or control data that Tails, Beaks and Feets App collects, including through: 

• Privacy settings
• Device permissions
• In-app ratings pages
• Marketing choices 

Tails, Beaks and Feets App also enables users to request access to or copies of their data, make changes or updates to their accounts, request deletion of their accounts or request that Tails, Beaks and Feets App restrict its processing of user data.

A. Device permissions

 Most mobile device platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without the device owner’s permission, and these platforms have different methods for how that permission can be obtained. Please check the available settings on your device or check with your provider.

In addition, depending on their location, Users may have the right to file a complaint relating to Tails, Beaks and Feets App’s handling of their data with the data protection authority in their country. For example, users in the European Union and South America may submit such requests to the data protection authorities in the country in which they live.

Appeal: Users that reside in the U.S. may request a review of our decision in the event Tails, Beaks and Feets App cannot meet or denies a User’s data request. Users may request an appeal of our decision here.

 V. Updates to this notice

We may occasionally update this notice. 

We may occasionally update this notice. If we make significant changes, we will notify users in advance of the changes through the Tails, Beaks and Feets App app or through other means, such as email. We encourage users to periodically review this notice for the latest information on our privacy practices.

 Use of our services after an update constitutes consent to the updated notice to the extent permitted by law.